Customer service: Astronimically phenomenal you won't find a better place with a great team who aims to get you exactly what you want. 14 day in-home trail, trade-in options, fast shipping, and outstanding customer service plus quality instruments? I was hooked. And still am! I had purchased a Scott Cao STV 750 Cannon from a different dealer online which was a risky move because yes, purchasing an instrument online is scary! Luckily I found Fiddlershop who gladly accepted a trade-in towards one of thier violins. When no one wanted to accept my trade-in, Fiddlershop was there to say "yes" and when I was looking for a serious instrument Fiddlershop was also there to say "we have it". The instrument itself is gorgeous both visually and audibly. Flamed with notes of light brown to supple honey color, the instrument is sure to take over the spotlight with its warm yet light color. The wood, pegs, fingerboard, etc. are all genuine wood and feel incredible in your hands. It arrived with Vision strings which made it sound bright and cheery. I often times compare violins to flowers and this one was a sunflower! It was sweet, sonorous, and bright yet not annoyingly bright. Filled with overtones up and down the fingerboard my fingers dashed away with excerpts from Mozart, Vivaldi, and Beethoven; through scales and Suzuki I thought to myself in realization, "this is the violin for me". Upon purchasing this fine instrument I took the liberty of switching the strings to Evah Pirazzi. And it changed the tone significantly but for the better) to a rose flower! Meaning, the sound was more complex, whole, lush with overtones, warm yet projecting and pleasant. I decided to keep the Evahs on. Because this instrument is a Holstein violin, Michael was very generous to pair it with a case for free please don't take my word for it, verify with the shop to see if this deal still applies). The case is definitely a bargain as if I wasn't hooked by the instrument itself). Just the quality of the case makes it worth up to $300+ it comes equipped with a hygrometer, thermometer, four bow holders, nice fitted French style for the instrument, and several pockets to fit in things like rosin, mutes, etc. plus, they even added a pouch to keep the instrument protected. What I appreciated most about doing business with Pierre and Michael Holstein is that they're a family business; they're honest, caring, patient, and passionate about what they do and sell. Plus their Ten Point inspection they do on the instrument really reeled me in. A beautiful instrument perfected. Thank you Michael and Pierre and those at Fiddlershop for giving me the violin of my dreams.