Privacy policy
Last updated: September 24, 2026
This Privacy Policy describes how Fiddlershop ("Fiddlershop," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from fiddlershop.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in connection with the Services.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve the Services, process and fulfill transactions, comply with applicable legal obligations, enforce our terms and policies, prevent fraud and misuse, and protect or defend the Services, our rights, and the rights of our customers and others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you submit directly to us may include:
- Contact details, including your name, mailing address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number, and information about products or services purchased.
- Account information, including your username, password, and other information used for account authentication or security.
- Customer support information, including information you choose to provide when contacting us by email, phone, text message, chat, contact form, or through other customer service channels.
- Reviews and other content that you choose to submit through the Services.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services ("Usage Data"). We and our service providers may use cookies, pixels, tags, web beacons, software development kits, local storage, and similar technologies (collectively, "Cookies") for these purposes.
Usage Data may include information such as:
- IP address and approximate location derived from your IP address;
- Device type, operating system, and browser information;
- Device and browser identifiers;
- Referring and exit URLs;
- Pages, products, and content viewed;
- Interactions with the Site;
- Shopping and checkout activity;
- Advertising and campaign attribution information; and
- Information used to measure the effectiveness of our marketing and advertising.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers that collect or process information on our behalf. These may include:
- Companies that support our Site and ecommerce operations, such as Shopify.
- Payment processors that collect payment and billing information necessary to complete your transaction.
- Shipping, fulfillment, fraud prevention, customer support, analytics, email, SMS, reviews, call attribution, and other service providers.
- Advertising and marketing partners that help us understand the effectiveness of our advertising and, where permitted, deliver or measure personalized advertising.
When you visit our Site, open or click emails we send, interact with our advertisements, or otherwise interact with our Services, we or third parties we work with may collect information using Cookies and similar technologies.
Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services and perform our contractual obligations to you, including processing payments, fulfilling orders, arranging shipping, managing accounts, processing returns and exchanges, providing product availability notifications, and communicating with you about purchases and services.
- Marketing and Advertising. We may use personal information to send marketing and promotional communications by email, text message, or other channels and to measure, personalize, or improve advertising on our Site and on third-party websites and platforms. Where required by applicable law, we obtain your consent before using certain Cookies or similar technologies for advertising or marketing purposes. Where permitted by law, certain marketing activities may be based on our legitimate interests, subject to your applicable privacy rights.
- Analytics and Service Improvement. We may use personal information and Usage Data to understand how customers interact with our Site, evaluate Site performance, troubleshoot issues, improve our products and Services, and measure the effectiveness of our marketing.
- Security and Fraud Prevention. We use personal information to detect, investigate, prevent, or respond to possible fraudulent, illegal, malicious, or unauthorized activity and to protect our customers, our business, and the Services.
- Communicating with You. We use personal information to respond to inquiries, provide customer support, communicate about orders, repairs, returns, trials, rentals, or other services, and maintain our relationship with you.
SMS Messaging
If you provide consent to receive text messages from Fiddlershop, we may send messages related to your interactions with us, including:
- Order confirmations and updates;
- Shipping or delivery updates;
- Repair order updates;
- Product availability notifications; and
- Customer service follow-ups.
Message frequency may vary. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below.
Mobile opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers as necessary to deliver and support our SMS communications.
Cookies and Similar Technologies
Like many websites, we use Cookies and similar technologies on our Site. Some technologies are necessary for the Site to function, while others may be used for preferences, analytics, measurement, marketing, or advertising.
We use these technologies to operate and improve the Site, remember your actions and preferences, understand how visitors interact with our Services, measure advertising and marketing performance, attribute visits or conversions to marketing campaigns, and, where permitted, personalize advertising.
We may also allow service providers and advertising partners to use Cookies or similar technologies in connection with the Services. Depending on the technology and applicable law, information collected through these technologies may constitute personal information and may be considered "sharing," "sale," or processing for targeted advertising under certain U.S. state privacy laws.
Where required by applicable law, we ask for your consent before using non-essential Cookies or similar technologies. You may manage or withdraw your choices through the cookie or privacy controls available on our Site. Your choices may affect analytics, personalization, and advertising technologies used on the Site.
You can also configure your browser to remove or reject certain Cookies. Blocking Cookies may affect the functionality of certain portions of the Site.
For information about Cookies associated with Shopify's platform, please see Shopify's Cookie Policy .
Global Privacy Control
Our Site recognizes the Global Privacy Control ("GPC") signal where required by applicable law. If we receive a legally recognized GPC signal from your browser or device, we will treat it as a request to opt out of applicable sale or sharing of personal information and/or targeted advertising for that browser or device.
Where we are able and required to associate the browser or device with your account, we may apply the preference more broadly as required by applicable law.
To learn more about Global Privacy Control, visit Global Privacy Control .
Other than legally recognized opt-out preference signals such as GPC, we do not currently respond to traditional "Do Not Track" browser signals.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary to provide the Services, operate our business, comply with law, or for other purposes described in this Privacy Policy.
Recipients may include:
- Vendors and service providers that perform services on our behalf, including ecommerce hosting, payment processing, IT services, analytics, customer support, cloud storage, fraud prevention, fulfillment, shipping, email and SMS communications, reviews, and call attribution.
- Business and marketing partners that assist us with advertising, attribution, measurement, and marketing services, subject to applicable consent and opt-out requirements.
- Third parties when you direct us or consent to the disclosure.
- Our affiliates or related entities where necessary to operate our business.
- Government authorities, law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect our rights, customers, business, or Services.
- Parties involved in an actual or proposed business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.
Categories of Personal Information Disclosed
During the preceding 12 months, we may have disclosed the following categories of personal information for the business and commercial purposes described in this Privacy Policy:
| Category | Categories of Recipients |
|---|---|
|
|
Sensitive Personal Information
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you, except as otherwise permitted by applicable law. To the extent we process sensitive personal information, we do so only for purposes reasonably necessary and proportionate to provide the Services, process transactions, maintain security, comply with law, or for other purposes permitted by applicable law.
Sale, Sharing, and Targeted Advertising
Certain privacy laws define terms such as "sale" and "sharing" broadly. These definitions may include certain disclosures of personal information to advertising and marketing partners even when no money is exchanged for the information.
Depending on the services and technologies used on our Site, we may disclose identifiers, commercial information, and Usage Data to advertising or marketing partners in ways that may be considered "sale," "sharing," or processing for targeted advertising under applicable privacy laws.
Where required, these activities are subject to your consent and/or your right to opt out.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers, such as online identifiers and certain contact information | Advertising and marketing partners |
| Commercial information, such as shopping or purchase activity | Advertising and marketing partners |
| Internet or other electronic network activity, including Usage Data | Advertising, analytics, and marketing partners |
Your Privacy Choices
Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.
You can exercise applicable opt-out rights through our Your Privacy Choices page.
We also honor qualifying browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law.
User-Generated Content
The Services may enable you to submit product reviews and other user-generated content. If you submit content to a public area of the Services, that content may be publicly accessible.
We do not control how other parties may use information you choose to make publicly available. Please consider carefully what information you disclose publicly.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow a link to a site that is not operated or controlled by us, you should review that third party's privacy and security practices.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms. The inclusion of a link does not necessarily imply our endorsement of the third party or its content.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe a child has provided us with personal information, please contact us using the information below.
We do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined under applicable law.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining your account, providing the Services, completing transactions, complying with legal and accounting obligations, resolving disputes, preventing fraud, and enforcing agreements.
Your Rights
Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know: You may have the right to request information about the personal information we maintain about you and how we use or disclose it.
- Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.
- Right to Correct: You may have the right to request correction of inaccurate personal information.
- Right to Portability: You may have the right to receive a portable copy of certain personal information.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to opt out of activities considered a sale or sharing of personal information or processing for targeted advertising under applicable law.
- Restriction or Objection: In certain jurisdictions, you may have the right to restrict or object to certain processing of your personal information.
- Withdrawal of Consent: Where we rely on your consent, you may have the right to withdraw that consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
- Right to Appeal: Where applicable, you may have the right to appeal a decision we make regarding your privacy request.
- Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe link contained in those messages. You may opt out of SMS communications by replying STOP. Even if you opt out of promotional communications, we may continue sending non-promotional communications relating to transactions, orders, accounts, customer service, or other Services you have requested.
You may exercise applicable rights through the privacy controls available on our Site or by contacting us using the information below.
We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing certain requests. Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf, and we may require evidence of that authorization.
We will respond to verified privacy requests within the time required by applicable law.
Shopify and Personalized Advertising
Our store is powered by Shopify. Shopify may process personal information in connection with the operation of our store and certain Shopify services.
Where we use Shopify services that support personalized advertising or advertising measurement, information may be processed in accordance with Shopify's applicable privacy notices and your privacy choices.
For additional information about Shopify's privacy practices and available privacy choices, visit Shopify Privacy .
Complaints
If you have a complaint about how we process your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to appeal our response or lodge a complaint with an applicable data protection authority.
If you are located in the European Economic Area, information about data protection supervisory authorities is available from the European Data Protection Board .
International Users
We are based in the United States. If you access our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.
Where required for transfers of personal information from the European Economic Area, United Kingdom, or other jurisdictions with international data-transfer requirements, we rely on recognized transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Addendum or equivalent mechanisms, as applicable.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or would like to exercise an applicable privacy right, please contact us:
Fiddlershop
2703 Gateway Drive
Pompano Beach, FL 33069
United States
Email: support@fiddlershop.com
For purposes of applicable data protection laws, unless otherwise stated, Fiddlershop is the controller of personal information processed as described in this Privacy Policy.