International orders are not eligible for free shipping or our $5 flat rate charge.
Free Shipping within the USA
Orders over $25 are shipped for free within the United States!! All orders under $25 have a flat rate shipping and handling charge of $5. Most orders go out the same business day if the order is placed before 11AM EST. (Please keep in mind that some orders may be divided into separate shipments and they might not arrive at the same time)
*If we were given an incorrect address and the package has already shipped, we'll do our very best to retrieve and redirect it to you. Due to a mistake like this, we reserve our right to not be responsible for any extra shipping costs or fees*
If an item arrives damaged, please take pictures of the damages and the box that it arrived in.
These photos are imperative to prove to the shipping company that something has been damaged during shipping.
Depending on the damages, one of these things may happen:
- The item goes back to us and we exchange it for you
- You receive an agreed upon credit for the damages
- You get a repair quote that we can agree on paying
International Shipping Policy
If you choose any shipping options other than DHL Worldwide or Express, the package is handed off by USPS to the delivery countries customs service, then to the local post office. We are unable to accurately track or estimate the time of arrival of these shipments or customs clearances. Due to these factors, for non-DHL shipments, we are only able to offer refunds / reships on a case by case basis, and only after 90 days.
We only guarantee international shipments sent via DHL Worldwide or Express, if you are not confident your country's postal service is reliable, please use DHL.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes/customs duties and fees, which are charged once a shipment reaches the recipient's country. We are not responsible for these fees. Fiddlershop has no control over these charges. Every country has their own rules.