International orders are not eligible for free shipping or our $5 flat rate charge.
Free Shipping within the Continental USA
Orders over $25 are shipped for free within the contiguous United States!! All orders under $25 have a flat rate shipping and handling charge of $5. Most orders go out the same business day if the order is placed before 11AM EST. (Please keep in mind that some orders may be divided into separate shipments and they might not arrive at the same time)
*If we were given an incorrect address and the package has already shipped, we'll do our very best to retrieve and redirect it to you. Due to a mistake like this, we reserve our right to not be responsible for any extra shipping costs or fees*
*Shipping Outside Continental USA - Due to the high cost of shipping to Alaska, Hawaii and the US Territories we charge a flat rate of $35 for any shipments over 5 LBS (All instruments and most cases).*
If an item arrives damaged, please take pictures of the damages and the box that it arrived in.
These photos are imperative to prove to the shipping company that something has been damaged during shipping.
Depending on the damages, one of these things may happen:
- The item goes back to us and we exchange it for you
- You receive an agreed upon credit for the damages
- You get a repair quote that we can agree on paying
International Customs Fees
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes/customs duties and fees, which are charged once a shipment reaches the recipient's country. We are not responsible for these fees. Fiddlershop has no control over these charges. Every country has their own rules.