Announcing our New Website and Logo!

Big News! Today, after six years in business, we’re releasing an updated website and brand identity. We believe the new look and feel better matches what we’ve become since the start in 2012. However, the core team behind our family business is, of course, the same. If you haven’t, please have a look at our video below to learn more about The Fiddlershop Story.

 

Our New Site 

This system upgrade was necessary for many reasons, but primarily to up our security and to enable back office features that we’ve been missing. All to be able to best serve our customers, stay up to date with the latest technology and meet the security standards of the 21st century.

We know that change sometimes can be hard, but we’re doing the best to make the shift to the new system as smooth as possible. In the transition, we’re asking you for your patience. If you have an existing account with us, you will have issues logging in over a few days. But don’t worry, your accounts are in good hands and will be back up shortly.

During our system upgrade, we have moved all customer accounts into a new, more secure infrastructure. Since all old account passwords are encrypted, we never have access to them. If you’re an account holder, you will receive an email from us where we ask you to create a new password. Once that is done, you are good to use your account again. We kindly ask you to check so that all information on your account is correct and to update any inaccuracies.

Since we strive to provide the best customer service there is, your feedback on the new site highly appreciated. If you have any feedback, any issues or questions about your customer accounts. Do not hesitate to give us a call at 800-595-0592 or send us an email at support@fiddlershop.com. Thanks for your patience! 

Our New Logo

Together with the release of the new site, we’re also announcing the updated Fiddlershop logo.

 Fiddlershop Logo Announcement

Our business has grown and evolved over the years, and we felt it was time for a change. We have refreshed our logo to reflect who we are today and to symbolize our future. You’ll see the new look anywhere we’re out in public, like our website, Youtube and Social Media.

If you have used the Fiddlershop logo in any of your marketing materials, please assist us in updating them. We appreciate your kind support. If you have any questions, please don’t hesitate to contact us.

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