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Fiddlershop's Standard Return Policy
If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase amount (shipping charges are not refundable). Returned items must be in the original packaging and condition showing no signs of wear or abuse and complete with all materials such as cases, straps, strings, care kits, and any other materials that originally shipped with the instrument otherwise the return can be refused or an extra fee will be assessed.
We recommend that you use a reliable carrier and insure your package when returning your item. Fiddlershop.com is not responsible for shipping damages for returns. We require returns of finer violins ($1500+) to ship via expedited shipping. We will inform you of this when you contact us.
All returned items are inspected upon arrival. You will be responsible for all return shipping costs. If the returned item shows signs of wear or not meeting our requirements, it may be refused. We issue refunds in the same form of payment used to make your purchase.
Fiddlershop's Exchange Policy
If an item arrives broken or with a manufacturer's defect, we will fix, replace or credit you for the item(s) free of charge. Please call us within 14 days of receiving your item(s) for these claims.
We do not give refunds for the following items if opened: cleaners, polishes, rosin, strings, polishing cloths and cleaning kits. But we may exchange it for free, if applicable.
Returned merchandise with damages, broken parts or otherwise considered non-resalable are also considered non-returnable.
Internationally shipped instruments such as violins, violas, and cellos can be returned but we can unfortunately not refund any shipping costs.
If we are clearly at fault we will authorize an exchange, however we require proof and the claim must occur within 30 days of receiving your product(s).
How to Return an Item
1. Use our returns system to obtain a RMA Number. The link can be found in the footer and is named "RETURNS".
2. Wait for us to contact you and go over the return
3. If the conversation resulted in a return, write the RMA Number on the return package. Item must be in original packaging complete with all original materials shipped with the instrument and showing no signs of wear or use.
4. Ship the package back to us via a reliable carrier. We recommend insuring the package.
Refusal of Delivery
If you refuse a delivery, miss your delivery appointment(s), provide inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.