Our hearts go out to the many people and businesses that have been and will be impacted negatively by the COVID-19 virus. As the outbreak expands, many businesses in the United States and worldwide are experiencing uncertainty.
We’re grateful to be fully operating
We’re proud to have an agile business operation, supporting the modern way of working. In this crisis, we have mobilized our forces and are now set up for remote work. Most orders are shipping without any delays, some orders might take a few extra business days to ship. We’re here to provide you with expert help via phone, chat, and email as usual
Our customer service team is available Monday - Friday 9AM - 5PM.
We are here for you
During difficult times like this, we know how important it is to remain positive. We believe that spreading the joy of music is the right way to go, and we’re here for you to support this.
I’ve received an order confirmation. How long will it take for my order to ship?
After you’ve received your order confirmation email, we’re working hard on getting your order ready to be shipped. Our average order processing time is 1 day for accessory orders and 2-4 days for instruments. Instruments that leave our workshop go through our 10 point inspection for quality control, and bows are carefully inspected. For specific orders that require extra attention, order processing might take longer. Most orders ship from our warehouse in Florida, but some orders may ship from our distributors due to inventory, or to expedite delivery.
My order has shipped. When will it be delivered?
If you’ve received a shipping notification, then your package is on its way! Most orders have tracking numbers, but depending on the item ordered, tracking may not be available (for example, if the item was shipped in a padded envelope or was shipped from one of our distributors). Most orders are delivered within 5 business days, depending on the selected shipping method, and where you are located.